
Don’t let a $15 pallet hold up a $50,000 shipment.
When you are exporting goods internationally, the wood packaging you use is just as legally significant as the product itself. If your pallets don’t meet ISPM 15 regulations, your entire shipment can be quarantined, turned away at the port, or destroyed.
At Vol Case, we specialize in heat-treated, export-ready pallets and crates that ensure your cargo moves through customs without a hitch.

ISPM 15 (International Standards for Phytosanitary Measures No. 15) is a global regulation developed by
the International Plant Protection Convention (IPPC). Its purpose is to prevent the spread of wood-boring pests—like the Asian Longhorned.
Beetle or Emerald Ash Borer—that can hide inside timber and devastate foreign ecosystems.
To be compliant, all solid wood packaging material (WPM) thicker than 6mm must be treated to kill these pests.
While there are chemical options (fumigation), the industry standard is Heat Treatment (HT).
To meet the requirement, the wood must be heated in a specialized kiln until the core temperature reaches a minimum of 56°C (132.8°F) for at least 30 continuous minutes.
Once this process is verified, the pallet is permanently marked with the official IPPC stamp.

The “Wheat Stamp” is the passport for your pallet. Customs agents look for this mark to verify compliance. If the stamp is missing or illegible, the pallet is considered non-compliant.
Breaking down the code:
The Symbol: The wheat/ear graphics is the official IPPC logo.
XX (Country Code): The two-letter ISO country abbreviation (e.g., US for United States).
000 (Producer Code): A unique number assigned to the specific manufacturer or treatment facility. This creates a chain of custody.
YY (Treatment Code): This indicates how the wood was treated.
Not all materials used on pallets require heat treatment. If you are shipping using “engineered wood” or alternative materials, you may be exempt from ISPM 15.
What happens if you ship goods on untreated wood pallets to a participating country? The consequences can be sev
ere and expensive.
Do I need a paper certificate for my pallets?
Technically, the stamp on the wood itself acts as the certificate. However, some countries or specific buyers may request a document verifying the treatment. We provide certification documentation upon request to give you extra peace of mind.
Can I reuse an ISPM 15 pallet?
Yes. As long as the pallet remains intact and the stamp is clearly visible, it can be reused for international shipping multiple times. If the wood is repaired or replaced, it must be re-treated and re-stamped.
Does ISPM 15 apply to shipping between the US and Canada?
Currently, there is a bilateral exemption between the US and Canada, meaning ISPM 15 is not strictly required for cross-border trade between these two nations. However, if you are shipping to Mexico or overseas, full compliance is required.
Don’t gamble with international customs. Whether you need standard pallets, custom crates, or dunnage, we have the processes and certifications to get your product where it needs to go.
For specialized requirements or to explore custom pallet or crate solutions designed for both protection and international regulation, consider reaching out to experts in the field. Contact Vol Case & Container for a free consultation and quote on your custom pallet or crate needs.
Vol Case & Container is the oldest custom crate and case manufacturer in the East TN area. Founded over 30 years ago, all of our protective packaging solutions are still designed and assembled at our facility in Oak Ridge, TN. We specialize in custom wood crates, ATA cases, wood or plastic containers, injection molded cases, and waterjet or CNC cut foam inserts. Our customers span a variety of industries including nuclear, government, aerospace, military, medical, R&D, and more. Our team has experience designing and building everything from huge wood crating for 70,000+ lbs machinery to small injection molded cases for key-sized objects. Whatever your needs, our team works on quick turnaround times to provide you with high quality protective packaging. Contact us today for a free quote.
No matter the size or sensitivity of your product, Vol Case has a protective packaging shipping solution for you.
All of our crates are stamped and certified for international export. Whether you need a single small crate delivered to you or dozens of oversized crates built onsite at your facility, we can handle the job. Our crates are fully customizable and can include foam, shelves, shock absorbers, ramps, latches, and more. We have experience building both commercial and military crates for equipment weighing 70,000+ lbs. Learn more here.
ATA / Road cases are best for highly sensitive objects that are light enough for one or two people to lift and move around. Our ATA cases can be either wood or plastic siding and all have durable metal edging. All ATA cases come with custom foam interiors and can have any number of wheels, handles, partitions, straps, latches, and more. Our cases are split or pop riveted together to ensure maximum strength and durability. Learn more here
If you need something lighter or cheaper than an ATA case, our PE and wood containers are the solution. PE containers are made with a strong, but lightweight, plastic siding and no metal edges. This provides a lighter and cheaper option to an ATA case, while still very durable. Our wood containers are made with wood sides and metal edges and are our most cost effective case option, but are heavier than the PE version. Learn more here.
Trunk cases are perfect for equipment regularly transported by box truck. Our trunk cases come in three sizes: Small - 22.5” x 30” x 30”, Medium - 22.5” x 45” x 30”, & Large 30” x 45” x 30”. These exterior dimensions allow them all to fit neatly in a box truck for maximum capacity. All trunk cases include handles, latches, four swivel castors, and castor cups on top to allow for secure stacking. As needed, labels, dividers, and foam can be added as well. Learn more here.
We are a certified distributor for Pelican, SKB, and Nanuk cases, meaning we offer better pricing than you’ll find anywhere else. All of our injection molded cases are watertight, comply with military specs, and are built to withstand the harshest environments. Custom waterjet or CNC cut foam inserts are available for all cases for maximum protection. Whether you need a case to hold one object or many, we can design a case for you. Learn more here.
We offer a wide range of foam types, densities, and colors to best fit your needs. We offer foams types such as PE, PU, Crosslink, and Zote foam. All of these are available in a variety of densities depending on the weight and sensitivity of your equipment. We also offer colors other than the standard black/charcoal and have options such as anti-static. All these foam varieties can be waterjet or CNC cut to perfectly fit your product. Learn more here.
Whether you need one wood crate or hundreds of ATA cases, we’d love the chance to earn your business. All of our designs and quotes are done for free without any purchase required. We are able to work off dimensions/CAD files that you provide to us or we can visit your facility to take measurements of the equipment.
(865) 481-3801
sales@volcase.com
328 Warehouse Rd. Oak Ridge, TN 37830